Mazzocchia: Customer Services

Contacts

Mazzocchia offers excellent services to its customers engaged in waste collection of all types, sizes, and quantities.

The Frosinone-based company is an international leader not only in sales, but also in the supply of spare parts and assistance services.

For more information, continue reading this page or contact us directly by phone or email.

Customer Service

Welcome to Mazzocchia Support, where your experience is our priority. We pride ourselves on providing high-quality customer service that meets your needs. Discover how our commitment to excellence guides us in our mission to exceed your every expectation.

After-Sales Assistance

After-sales support is our commitment to ensuring your Mazzocchia product experience is complete and satisfying. Find out how we can best support you after your purchase and become your trusted partner for every need.

Financial Services

We know how important it is to you to keep your business moving, so thanks to our experience and customer service, in addition to choosing quality vehicles, you will have in CA Auto Bank another trusted partner to face your fleet challenges.

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Rental

Wide range of solutions: short- and long-term rental vehicles. Mazzocchia offers a wide range of compactors to meet your waste management needs.



Warranty

The Mazzocchia Product Guarantee is our commitment to protecting your trust and peace of mind. Find out how we can guarantee you worry-free professionalism with our high-quality products.

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Warranty Extension

Our Mazzocchia Full Service Guarantee is your passport to peace of mind. Find out how we can protect your investments and offer you maximum reliability at all times.



Training and Certification

Mazzocchia Academy is designed to train and update After Sales department staff and its mission is to provide all the necessary skills.




Repairs and Spare Parts

Certified repairs and the use of original spare parts are our commitment to ensuring your Mazzocchia products continue to perform at their peak performance. Find out how we can offer you uncompromising quality.

Portal 4.0

From here you can access your Mazzocchia fleet management portal, monitor consumption, follow service plans, and geolocate each vehicle for a more efficient and sustainable collection plan.



Service Centers

Mazzocchia's service centers are specialized workshops, our strength in ensuring your satisfaction. Discover how our support services and customized solutions make us the ideal partner for your needs.

Find out more

Mazzocchia Customer Service:

Your reliable partner!

  • Personalized support services

    Customer service is at the heart of what we do. With a highly qualified team, we are ready to resolve any questions or issues you may have quickly and efficiently. Your satisfaction is our priority.

  • A lasting partnership

    Our mission is to build a lasting partnership with you, our clients. We are committed to providing consistent and reliable support, ensuring you always have access to the resources and information you need to get the most out of our services.

  • Customer Feedback

    We carefully listen to customer feedback to constantly improve our services. Your opinion is important, and we work hard to ensure your satisfaction.

  • Contact us now

    We're ready to answer your questions and tackle any challenges you may have. Our dedication to excellence and customer satisfaction places us at the top of the industry. Contact us to find out how we can help you achieve your goals.

Mazzocchia After-Sales Assistance:

Your partner for lasting satisfaction

Mazzocchia guarantees quality, reliability, and excellent performance under any conditions, backed by the qualified support of the official Mazzocchia dealer network and service points. For repairs or restorations, only Original Mazzocchia Spare Parts will be used, and all required protocols will be adhered to to ensure high quality standards.

  • Customer support ready to respond

    Our Help Desk is always available to provide quick answers to your questions within 12 hours of your call. We're here for you, both to resolve complex issues and to manage warranty plans.

  • Specialized technical assistance

    Our highly specialized technical support is the key to adding value to our services, always up-to-date to resolve any type of technical issue. We're here to ensure your Mazzocchia products perform to their full potential.

  • Mobile workshops - Emergency response

    All after-sales support services are guaranteed to a high standard, including through our mobile workshops, which can intervene directly on-site in the event of a breakdown or at the customer's premises, even for complex repairs. Our mobile workshops are adequately equipped for every type of intervention.

  • Your satisfaction is our priority

    Mazzocchia's after-sales service is here to ensure your long-term satisfaction. We are your reliable partner, committed to exceeding your expectations and providing you with an extraordinary experience with Mazzocchia products.

Financial Services:

"Join the Fleet" - Mazzocchia with CA Auto Bank helps you meet your challenges

CA Auto Bank

Tailor-made solutions

With CA Auto Bank, we can offer you customized financing solutions for managing your company fleet. With our new "Join Your Fleet" program, we aim to support your business by providing flexible and advantageous options.

Tailor-made financing for your business

We know that renewing and managing a fleet of vehicles is a challenge for many companies, especially when it comes to finding financing solutions that meet their needs. That's why CA Auto Bank is committed to offering personalized service to Mazzocchia customers, taking into account the specific needs of your business.

Advantages

One of the main advantages is the variable down payment with a fixed rate. This means you can customize the initial down payment from scratch based on your financial means, while the monthly payment remains fixed for the entire duration of the contract. Furthermore, the term can be extended up to 96 months, offering you ample flexibility for long-term budget planning.

Personalized consultations

We invite you to contact us to learn more about our vehicle selection and to receive personalized advice on the financing options available for your fleet.

“Join the Fleet”… your City awaits you!

FINANCING

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CA Auto Bank

Rental

Explore the world without limits thanks to our Mazzocchia vehicle rental service. A wide range of solutions: both short- and long-term rental vehicles. Mazzocchia offers a wide range of compactors to meet your waste management needs. Contact us and find out how we can improve your business efficiency and make your project more cost-effective and stress-free.

Explore the world with Mazzocchia rental vehicles!

  • Quality compactor rental

    Our Mazzocchia compactor rental service offers high-quality solutions to meet your needs. Thanks to our wide range of compactors, you have access to reliable vehicles to optimize your projects.

  • Customized rental

    We know that every project is unique, which is why we offer customized rental solutions. Choose the duration and specifications that best suit your needs.

  • Short-term and long-term vehicle rental

    Our rental service offers you the peace of mind of having a vehicle available for as long as you need it, whether it's a flexible mobility solution for short periods or a long-term commitment. Choose from a wide range of compactors to meet your every need.

  • Modern and diversified fleet

    Our modern and diverse fleet offers a wide selection of highly energy-efficient compactors. All vehicles are in perfect working order and comply with legal regulations.

  • Affordable rental for every budget

    We offer competitive rates and special promotions to fit every budget. Save on expenses and benefit from competitive rates. Our goal is to make Mazzocchia vehicle rental an accessible option for everyone.

Mazzocchia product warranty:

Reliability and peace of mind guaranteed

  • Full warranty

    Our warranty covers all your Mazzocchia products, ensuring they are free from defects and ready to serve you at their best. We care about your satisfaction and are here to resolve any issues that may arise.

  • Specialized technical assistance

    Our specialized technical support team is made up of highly qualified experts ready to answer all your questions and resolve any technical issues. We're here to ensure your products are working optimally.

  • Customer satisfaction comes first

    Customer satisfaction is our top priority. We want you to be happy with your Mazzocchia products and will do everything we can to ensure your experience is positive and worry-free.

  • Safe and long-lasting investment

    The Mazzocchia Product Warranty is your safe investment for long-lasting, worry-free service. We value your trust and are ready to ensure that your Mazzocchia products always meet your expectations.

The Mazzocchia Full Service Guarantee: Peace of mind and reliability at your fingertips.

  • Complete coverage for your fleet

    Our Full Service Guarantee offers you complete coverage for your Mazzocchia products. We're here to solve any problem or question you may have, guaranteeing a quick response and effective solution.

  • Specialized technical assistance

    With our specialized technical support, you can rest assured knowing your products are being serviced by highly qualified experts. We're ready to provide you with all the support you need.

  • Maximum customer satisfaction

    Maximum customer satisfaction is at the heart of everything we do. Your happiness is our primary goal, and we will do everything we can to ensure you have a positive experience with our services.

  • Safe investment

    The Mazzocchia Full Service Guarantee is a safe investment to protect your products and give you peace of mind. We're here to ensure every aspect of your Mazzocchia experience is positive and hassle-free.

Mazzocchia Academy:

Your Path to Excellence and Certification

  • Team formation

    Mazzocchia Academy is designed to train and update After Sales department staff and has the mission of providing all the skills necessary to achieve excellence in Customer Experience and the highest quality standards in terms of service.

  • Personalized refresher courses

    A team of experts is called upon to train Mazzocchia dealer and service point staff with specialized courses for users and maintenance personnel, making them perfect interpreters of the Mazzocchia spirit. A spirit that involves precision, attention to detail, and technological evolution.

  • Continuous learning for lasting success

    Mazzocchia Academy promotes continuous learning as the key to lasting success. With our support, you can stay up-to-date on the latest developments and develop skills that will allow you to excel in your field.

  • Investing in your future

    Mazzocchia Academy guarantees that work on your vehicle will always be carried out by highly specialized and certified professionals.

Certified Repairs and Original Spare Parts

  • Certified repair service

    Our certified repair service is conducted by highly qualified and certified technicians. We use only the best methods and equipment to maintain your Mazzocchia products, maintaining their efficiency and reliability.

  • Original Mazzocchia spare parts

    Original Mazzocchia spare parts are designed specifically for our products, ensuring optimal performance and longevity. With our original spare parts, you can be sure that your Mazzocchia device will continue to exceed your expectations.

  • Transparency and customer satisfaction

    Our philosophy is based on transparency and customer satisfaction. We want you to be fully informed about every step of the repair process and satisfied with the results. Your trust is our priority.

  • Investing in Longevity

    Certified repairs and the use of original Mazzocchia spare parts are an investment in the longevity of your products. We're here to ensure your Mazzocchia vehicles continue to perform like new and meet your needs.

Industry4.0 – Fleet Management

Welcome to the Mazzocchia eQuality - Industry 4.0 section

From here you can access your Mazzocchia fleet management portal, monitor consumption, follow service plans, and geolocate each vehicle for a more efficient and sustainable collection plan.

The system can be implemented on equipment already in service following technical verification.

If you'd like to improve your waste collection service by optimizing your fleet's routes, fuel consumption, and costs, request more information.

Mazzocchia Service Centers: The Network for You

  • Comprehensive support services

    Our comprehensive support services cover a wide range of needs, from technical support to preventative maintenance. We're ready to tackle any challenge and ensure your products run smoothly.

  • Dedicated team of experts

    Our team of dedicated experts is always available to help. With in-depth knowledge of Mazzocchia products, we can answer your questions and resolve any issues efficiently.

  • Customized solutions for you

    We recognize that every situation is unique. Customized solutions are our way of adapting to your specific needs. Whether it's a technical issue or a specific need, we're here for you.

  • Your satisfaction is our priority

    Mazzocchia's service centers are the cornerstone of our commitment to you. Your satisfaction is our top priority, and we work tirelessly to provide you with the best service and support.

Call the office for more information