Mazzocchia: customer services

Contact

Mazzocchia provides excellent services to its customers engaged in the collection of waste of all types, sizes, and quantities.

The Frosinone-based company is a global leader not only in sales but also in the supply of spare parts and assistance services.

For more information, continue reading the page or contact us directly by phone or email.

Customer Support

Welcome to Mazzocchia support, where we put your experience at the centre. We are proud to offer high-quality customer services that meet your needs. Discover how our commitment to excellence guides us in the mission to exceed your every expectation.

After-Sales Service

After-sales service is our commitment to ensuring that your experience with Mazzocchia products is comprehensive and satisfying. Discover how we can best support you after purchase and become your trusted partner for every need.

Financial Services

We understand how important it is for you to keep your business moving. Therefore, thanks to our experience and dedication to the customer, in addition to choosing quality vehicles, you will have CA Auto Bank as an additional trusted partner to face the challenges of your fleet.

Rental icon

Rental

A wide range of solutions: rental vehicles for both short and long terms. Mazzocchia offers a vast range of compactors to meet your waste management needs.



Warranty

Mazzocchia Product Warranty is our commitment to protecting your trust and peace of mind. Discover how we can assure you of our worry-free professionalism with our high-quality products.



Warranty extension icon

Warranty Extension

Our Mazzocchia Full-Service Warranty is your passport to peace of mind. Discover how we can protect your investments and provide you with maximum reliability at all times.


Training and Certification

Mazzocchia Academy is conceived to train and update the employees in the After Sales department and has the mission to provide all the necessary competencies.



Repairs and Spare Parts

The certified repairs and the use of original spare parts are our commitment to ensuring that your Mazzocchia products continue to operate at their maximum capacity. Discover how we can offer you quality without compromise.



Portal 4.0

From here, you can enter the management portal for your Mazzocchia fleet, monitor consumption, follow service plans, and geolocate each vehicle for a more efficient and sustainable collection plan.


Service Centres

The Mazzocchia SERVICE CENTRES are specialised workshops, our strength to ensure your satisfaction. Discover how our service offerings and personalised solutions make us the ideal partner for your needs.

Learn more

Mazzocchia Customer Support:

Your reliable partner!

  • Personalised Assitance Services

    Customer assistance is at the heart of what we do. With a highly qualified team, we are ready to address any questions or issues you may have quickly and efficiently. Your satisfaction is our priority.

  • A Lasting Partnership

    Our mission is to create a lasting partnership with you, our customers. We are committed to providing constant and reliable support, ensuring that you always have access to the resources and information needed to make the most of our services.

  • Customer Feedback

    We carefully listen to customer feedback to continuously improve our services. Your opinion is important, and we work hard to ensure your satisfaction.

  • Contact Us Now

    We are ready to answer your questions and tackle any challenges you may have. Our dedication to excellence and customer satisfaction positions us at the forefront of the industry. Contact us to discover how we can help you achieve your goals.

After-Sales Support Mazzocchia:

Your Partner for Lasting Satisfaction

Mazzocchia guarantees quality, reliability, and excellent performance in all conditions, relying on the qualified support of the official network of Mazzocchia Dealers and Service Points. In the case of repair or restoration interventions, only Mazzocchia Original Spare Parts will be used, and all protocols will be followed to ensure high-quality standards.

  • Responsive Customer Support

    Our Help Desk is always at your disposal to provide quick answers to your questions within 12 hours of the call. We are here for you, both for the resolution of complex issues and for the management of warranty plans.

  • Specialised Technical Support

    Our highly specialised technical support is our key to adding value to our services, always updated to solve any type of technical problem. We are here to ensure that your Mazzocchia products operate at their best.

  • Mobile Workshops - Emergency Intervention

    All after-sales service is guaranteed with a high-quality standard, even through our mobile workshops that can intervene directly on-site in case of breakdowns or at the customer's location for complex interventions. Our mobile workshops are adequately structured for every type of intervention.

  • Your Satisfaction is Our Priority

    Mazzocchia's after-sales support is here to ensure your long-term satisfaction. We are your reliable partner, committed to exceeding your expectations and offering you an extraordinary experience with Mazzocchia products.

Financial Services:

"Join the Fleet" - Mazzocchia with CA Auto Bank helps you face your challenges

CA Auto Bank - log

Customised Solutions

With CA Auto Bank, we can offer you tailor-made financial solutions for the management of corporate fleets. With our new "Join the Fleet" programme, we aim to support your business by providing flexible and advantageous options.

Tailored Financing for Your Business

We understand that renewing and managing a fleet of vehicles is a challenge for many companies, especially when it comes to finding financial solutions that suit their needs. That's why CA Auto Bank is committed to offering personalised service to Mazzocchia customers, taking into account the specific needs of your business.

Benefits

One of the main advantages is the variable advance with a fixed-rate instalment. This means that you can customise the amount of the initial advance based on your financial capabilities, while the monthly instalment will remain fixed throughout the contract. In addition, the duration can be extended up to 96 months, offering you ample flexibility to plan your long-term budget.

Personalised Consultations

We invite you to contact us to explore the choice of our vehicles and get all the information for personalised advice on financing options available for your fleet.

"Join the Fleet" ... your City is waiting for you!

FINANCING

on all vehicles

CA Auto Bank - logo

Rental

Explore the world without limits, thanks to our Mazzocchia vehicle hire service. A wide range of solutions: vehicle hire for both short and long term. Mazzocchia offers a variety of compactors to meet your waste management needs. Contact us and discover how we can improve the efficiency of your business and make your project more convenient and stress-free.

Explore the world with Mazzocchia hire vehicles!

  • Quality compactor hires

    Our Mazzocchia compactor hire service offers high-quality solutions to meet your needs. With our wide range of compactors, you have access to reliable vehicles to optimise your projects.

  • Customised hire

    We know that every project is unique, and that's why we offer customised hire solutions. Choose the duration and specifications that best suit your needs.

  • Short-term and long-term vehicle hire

    Our hire service offers you the peace of mind of having a vehicle available for the time you need, whether it's a flexible mobility solution for short periods or a long-term commitment project. Choose from a wide range of compactors to meet all your needs.

  • Modern and diverse fleet

    Our modern and diverse fleet offers you a wide choice of High-Efficiency Energy Compactor Vehicles. The fleet vehicles are in perfect working order and comply with legal regulations.

  • Affordable hire for every budget

    We offer competitive rates and special promotions to adapt to every budget. Save on expenses and benefit from competitive rates. Our goal is to make Mazzocchia vehicle hire an accessible option for everyone.

Mazzocchia Product Warranty:

Reliability and Peace of Mind Guaranteed

  • Full Warranty

    Our warranty covers all your Mazzocchia products, ensuring they are free from defects and ready to serve you at their best. We care about your satisfaction and are here to address any issues that may arise.

  • Specialised Technical Support

    Our team of specialised technical support consists of highly qualified experts ready to answer all your questions and resolve any technical issues. We are here to ensure that your products operate optimally.

  • Customer Satisfaction is a Top Priority

    Customer satisfaction is our absolute priority. We want you to be happy with your Mazzocchia products, and we will do everything possible to ensure that your experience is positive and worry-free.

  • Safe and Long-lasting Investment

    The Mazzocchia Product Warranty is your safe investment for long-lasting durability and peace of mind. We value your trust and are ready to ensure that your Mazzocchia products consistently meet your expectations.

Full-Service Warranty Mazzocchia:

Peace of Mind and Reliability at Your Fingertips

  • Complete Coverage for Your Fleet

    Our Full-Service Warranty provides comprehensive coverage for all your Mazzocchia products. We are here to address any problems or questions you may have, ensuring a quick response and effective solution.

  • Specialised Technical Support

    With our specialised technical support, you can rest easy knowing that your products will be handled by highly qualified experts. We are ready to provide you with all the support you need.

  • Maximum Customer Satisfaction

    Maximum customer satisfaction is at the centre of everything we do. Your happiness is our primary goal, and we will do everything to ensure you have a positive experience with our services.

  • Safe investment

    The Full-Service Warranty Mazzocchia is a secure investment to protect your products and your peace of mind. We are here to ensure that every aspect of your experience with Mazzocchia is positive and trouble-free.

Mazzocchia Academy:

Your Path to Excellence and Certification

  • Team Training

    Mazzocchia Academy is designed to train and update After Sales department staff, with the mission of providing all the skills necessary to achieve excellence in Customer Experience and the highest quality service standards.

  • Customised Training Courses

    An expert team is tasked with preparing the personnel of Mazzocchia Dealers and Service Points with specialised courses for users and maintainers, making them perfect interpreters of the Mazzocchia spirit. A spirit that emphasises precision, attention to detail, and technological evolution.

  • Continuous Learning for Lasting Success

    Mazzocchia Academy promotes continuous learning as a key to lasting success. With our support, you can stay updated on the latest developments and develop skills that will enable you to excel in your field.

  • Investment in Your Future

    Mazzocchia Academy ensures that interventions on your vehicle will always be carried out by highly specialised and certified professionals.

Certified Repairs and Original Parts

  • Certified Repair Service

    Our certified repair service is conducted by highly qualified and certified technicians. We use only the best methods and equipment to maintain your Mazzocchia products, keeping them efficient and reliable.

  • Mazzocchia Original Parts

    Mazzocchia original parts are specifically designed for our products, ensuring optimal performance and longevity. With our original parts, you can be confident that your Mazzocchia device will continue to exceed your expectations.

  • Transparency and Customer Satisfaction

    Our philosophy is based on transparency and customer satisfaction. We want you to be fully informed at every stage of the repair process and satisfied with the results. Your trust is our priority.

  • Investment in Longevity

    Certified repairs and the use of Mazzocchia original parts are an investment in the longevity of your products. We are here to ensure that your Mazzocchia vehicles continue to operate like new and meet your needs.

Industry4.0 – Fleet Management

Welcome to the Mazzocchia eQuality - Industry 4.0 Section

From here, you can access the Mazzocchia fleet management portal, monitor fuel consumption, follow service plans, and geolocate each vehicle for a more efficient and sustainable collection plan.

The system can be implemented on equipment already in service after technical verification.

If you want to improve your waste collection service by optimising routes, fuel consumption, and fleet costs, request more information.

Mazzocchia Service Centres:
The Network for You

  • Comprehensive Assistance Services

    Our assistance services are comprehensive and cover a wide range of needs, from technical support to preventive maintenance. We are ready to tackle every challenge and ensure that your products work smoothly.

  • Dedicated Team of Experts

    Our dedicated team of experts is always at your disposal. With in-depth knowledge of Mazzocchia products, we can answer your questions and efficiently solve any problems.

  • Customised Solutions for You

    We recognise that every situation is unique. Customised solutions are our way of adapting to your specific needs. Whether it's a technical issue or a specific requirement, we are here for you.

  • Your Satisfaction is Our Priority

    MAZZOCCHIA SERVICE CENTRES are the cornerstone of our commitment to you. Your satisfaction is our absolute priority, and we work tirelessly to provide you with the best services and support.

Call the headquarters for more information

Share by: